All the documents we made passed through InDesign or Word. When there was an update to be done, it was obviously necessary to make the change to Italian, then the documents of the other languages ​​were opened one by one: a rather cumbersome job!

Same thing in case of transversal updates between several machines: first you had to change all the documents one at a time. Then a document was prepared with all the changes to send them in translation. But in the worst case, if there were too many corrections, the InDesign file was sent to the translator in its entirety to make it up again! And with us the updates are really frequent, indeed almost daily.

EKR helped us to disambiguate the translations: our customers have definitively established a glossary of precise terms in the various languages. Many words were previously translated differently even though they were always the same. It was a problem and with EKR we were able to fix it! There are no more meaningless situations, like a sentence that ends with a dot and the same without the end point with two different translations!

The biggest advantage of EKR for us was definitely the savings in translations;
having an internal database we don’t necessarily have to rely on outsiders. The automatic layout in language is another important aspect, an expensive operation if entrusted to third-party translators. Now we are autonomous and it is a real saving!

Even the change management is much more immediate and probably even more correct, it gains the quality of the corrections because you have the certainty that it goes on all the necessary documents, always in the same way.

Finally, even the data organization itself has gained, through the hierarchy and the pallets: everything is much more ordered and immediate. I use those data to make manuals, but they are available to everyone in the company, they can benefit all departments, drawing on information that is always correct and up to date.

In 2014, we realised that duplication and renaming of InDesign files was no longer working. The volume of templates and changes had created delays in the production of manuals and price lists and we were in danger of losing ground in the market. An innovative solution had to be found.

And so EKR arrived, with a PIM+CCMS solution that met our needs. But the transition was not easy: the document production department suffered an initial slowdown due to the transition to the new system. Eventually, however, the new platform was adopted and document creation skyrocketed!

Thanks to EKR’s CCMS, we now have a single file format for high resolutions and an enterprise-approved folder structure.

But that’s not all: the project manager no longer makes us print out the complete manual and then correct it in red pen, but sends us a machine questionnaire that uses a condition file with over 1800 parameters to filter out valid information for the manual of that specific machine.

And so, after years of effort, we now have an efficient system that allows us to produce manuals and price lists faster than ever before. 

There is no more need to retouch every single file, nor to waste time on layout maintenance. We are loaded with new operability and ready to meet the needs of the market!