EKR Stories

Immergas is an Italian company part of the HVAC&R sector

It stands out for the Production of Cooling and Heating Systems in the residential and industrial sector, addressing both the Italian and foreign markets.

Facing the challenges of producing technical manuals led Immergas to meet EKR.

Immergas’ approach is based on creating two separate manuals with InDesign: one for the Italian market and one for the foreign market, with 30 language variants. Approaching both markets, it was aware that for each market there was not only a different language, but also specific customisations and regulations that changed from market to market, so the manuals had to adapt. For Immergas, this meant having two different manuals, always keeping the versions aligned and synchronised, even though the release of the manuals was at two different times. Over time, this approach causes the complexity of producing the manuals to increase, mirroring the daily problems of changes, updates and corrections that have to be aligned between the two versions, thus wasting a lot of time and involving sending the entire file to be translated each time. In addition to this challenge, there is another one: the production of the data sheet. For immergas, this means going to look for the data in the data sheet and working with copy-paste, wasting precious time and risking not always having the correct and same data in the various versions.

By adopting EKR ORCHESTRA, Immergas has succeeded in considerably reducing translation costs, sending the translator only the parts that have actually been modified rather than translating the entire file. The manual has become a single object, which can, through the EKR ORCHESTRA technology, be used for both the Italian and foreign markets, with the 30 language variants required, eliminating once and for all the duplication of the manual object, enabling a more efficient workflow. Furthermore, by implementing EKR ORCHESTRA Immergas is able to obtain an automatic import of the information from the data sheet, optimising search time and reducing errors deriving from manual copy and paste.

The combination of Immergas and EKR, involves effective process mechanisms that facilitate the correct and automated management of information where possible, helping to simplify the overall workflow, saving not only time, but also resources, addressing and solving all the initial challenges at Immergas, related to the production of its technical manuals.