In this sector, the part relating to technical documentation is far more expensive and important than the marketing one.

Many companies have few marketing needs to communicate their product, but enormous needs related to the production of technical documentation that involves the supply chain of the Technical Office, the Software Development Office, the Technical Documentation Office and, sometimes, even the ‘Quality Office and Certification Office.

All these customers collaborate in part for the production of the Use and Maintenance Manual for automatic machines, a document with a high legal value.

Automatic machines are in fact often risky and could cause damage to the user or those around them: for this reason clear and unambiguous documentation, in all language and configuration variants, is essential for a company that wants to position in a world market.

Very often the Machinery and Packaging need is then to create the manual by serial number.

Italy is known throughout the world for the production of highly customized machines, but, to ensure that the machine technical documentation is equally customized in turn, it is essential to build a robust technological base; will therefore require great precision in the collection, management and distribution of technical information which leads to the creation of specific manuals by serial number.

Most of our customers have already achieved this or are achieving it in an evolutionary phase in the product information management process leading to the creation of manuals.