Before EKR?

It took us 8 hours to make an instruction booklet: now we only need one hour, even less! We could not keep up with production, which is primary for us: a boiler cannot leave without specific documents and he can’t wait even an hour. EKR solved huge time problems.

Our booklets are many, with various customisations diversified by market and by customer, and with the need for continuous updates, especially regulatory ones. With the old method in InDesign we had to correct the same data by opening and modifying fifty different documents! Having a single database and having to update just that makes the difference.

Another advantage was to standardize the collection of all product info. Before we met every week, we collected data from different files, emails, phone calls and meetings. Today it is a much more streamlined process, the various information arrives ordered by each competent office, and the connections are faster. Tomorrow? We hope we can no longer even control the final publication because we are already sure of the accuracy of the data … we can do it!