The powerful connector developed by EKR to bring any information contained in an ERP, PLM or CRM into the Knowledge Base, making them more transparent and consistent
Very often there is the need to integrate ERP, PLM or CRM systems, which expose their information through SOAP and REST protocols, with the EKR Orchestra platform. For this reason, EKR has developed a very powerful, easily configurable connector to bring any information present in the systems mentioned at the beginning into the EKR Knowledge Base. The great advantage of a SAP and SOAP connector is that it makes the information released from its source transparent to the end user. For example, in relation to a sales item or product, it is possible to have some information from a PML, some from an ERP, others from a CRM, which pass through the REST / SOAP connector and become standard objects of the EKR Knowledge Base. . The end user of the Knowledge Base will then be able to integrate, with further detailed information, such as marketing information (we think of emotional images, product descriptions, slogans), the information already present and coming from management systems. It will not need any information relating to the source, thus treating with equal dignity information from the ERP, or from the PLM, or from the CRM or other equivalent systems. This allows the end user to obtain information of the highest quality, without having any skills and knowledge of information organization in upstream systems. Furthermore, any system thus has the ability to contain the necessary information and use it according to your needs.