The technical documents that MG2 produces for its products of excellence are packaged by hand and made to measure, such as the special remedies of a famous and sought-after herbalist. Its competent editors patiently choose only the best medicinal herbs: it takes time to mix only the most correct and detailed information.
But this wisdom, handed down from generation to generation, clashes with the urgencies of today’s market. His technical manuals are like patients in a growing city: more and more numerous and with more complex pathologies every day . MG2 knows that the documentation has too much value for its customers, gets involved and decides to innovate, as it has always done in the design of its machines.
Together with EKR the company analyzes and catalogs all product indications with cutting-edge therapies. It standardises and centralises the collection of medicines needed to quickly process your documents. MG2 takes up the challenge: undress the herbalist’s gown and build an excellent information clinic with EKR, specializing in the simultaneous management of any product data.
At acceptance, it collects the most urgent values in a single folder, where each specialist records the results and shares useful information for everyone. Updates run on preferential lanes, linked to the departments of each publication, on paper or on the web. The translations become standard and are administered according to defined procedures. With EKR, technical manuals and catalogs of MG2 operate in the first line with production.
Said from you
Technical Documentation Manager di Mg2 Srl
We’ve grown a lot over time,
both in terms of number of machines and technical complexity. Ours is a configurable and increasingly personalized product. MG2 produces automatic machines for the pharmaceutical industry: a highly regulated sector in which the technical documentation must be carried out with particular rigor and precision.
The order of magnitude is onerous: the manuals provided for each machine can reach 1500 total pages. And this “only” for the instruction manual, to which it is necessary to add other documentation such as validation procedures, etc.
The activity carried out by the Technical Documentation Department was recognized by our customers as quality, but the production of the documentation was basically “handcrafted”.We were therefore very effective but inefficient. For the editorial staff used Word with specific models and macros to simplify the layout. Documentation production was also supported by specific tools. Translation management was manual. The professionalism and competence of colleagues made it possible to produce high quality technical documents, but at the cost of mainly manual operations. From an analysis it emerged that the hours spent in non-value added activities were many: this prompted us to analyze alternative solutions for the document workflow.
We carried out a software selection that led to EKR: convinced us not only about the presence on the territory but also the willingness to work alongside us in the analysis and to customize their CMS according to our needs, as was necessary. EKR gave us a lot of support: it didn’t just sell the software and that’s it, but it immediately supported us during the initial analysis, which turned out to be very complex.
To whom do I recommend it? Jokingly I would say “to someone who is not sane!”, But in reality I recommend EKR to companies that want to really tidy up the amount of technical information they manage, because it allows understanding the redundancy of the contents and duplication of files. EKR clearly shows that the same information exists in a thousand different variations depending on the department: commercial, technical, etc. It allows to manage the data life cycle avoiding to wonder if it is reliable or not. If it is “validated” it is reliable! It forces you to think about the structuring of the product, optimizing the variants.
Staff training is a delicate phase, but as soon as the editors understand the benefits of the new system of working their collaboration is assured and the learning curve is relatively fast.
capsule filling machines for the pharmaceutical industry
MG2 has been working hard since 1966 to guarantee its customers the maximum technological innovation applied to the production of automatic machines for the pharmaceutical, cosmetic and food industries. The DNA of MG2 is from innovators and pioneers: the company creates new standards of versatility, reliability and technology every day, and provides companies in the sector with the best conditions for a quality production.
WITH EKR WE CREATE:
1500 pages technical manuals for each machine
in the different language variants
mechanical engineering office
electronic and electrical engineering office
software automation technical office
Data center department
PEOPLE WORKING ON IT:
5 technical documentation office resources
5 technical office resources
1 technical documentation manager
Pharmaceutical, cosmetic, nutraceutical and food products
G70/S – G140/S
G70 – G140
ACE BT/300 – ACE CT/400
What are you waiting for? Contact us for more information!